Privacy Policy

Last updated: September 2026

Hark & Zander Limited (“Hark & Zander”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit harkandzander.com, purchase from us, contact us, subscribe to our communications or otherwise interact with Hark & Zander.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable privacy laws.

Information We Collect

The personal information we collect depends on how you interact with us and may include:

• your name;

• email address;

• telephone number;

• billing and delivery addresses;

• order and purchase information;

• account information;

• communications you send to us;

• reviews, feedback or other information you choose to provide;

• information about how you use our website; and

• technical information such as your IP address, browser, device, time zone and website activity.

When you make or attempt to make a purchase, payment information is processed to complete your transaction. Payment processing is provided through our e-commerce and payment service providers. We do not need to independently store your full credit card details to process your order.

How We Collect Information

We collect personal information when you provide it directly to us, including when you:

• place an order;

• create or use an account;

• subscribe to emails or marketing;

• contact us;

• enter a promotion;

• leave a review or provide feedback; or

• otherwise interact with Hark & Zander.

We may also collect information automatically when you use our website through technologies such as cookies, pixels, tags and log files.

In some circumstances, we may receive personal information from service providers or other third parties that assist us with our website, orders, marketing, analytics, fraud prevention or other business activities.

How We Use Your Information

We collect and use personal information where reasonably necessary to operate Hark & Zander and provide our products and services.

This may include using your information to:

• process and fulfil orders;

• arrange shipping and delivery;

• provide order confirmations, receipts and customer service;

• communicate with you about an order or enquiry;

• manage customer accounts;

• detect and prevent fraud or misuse;

• operate and improve our website;

• understand how customers use our website;

• analyse the performance of our products, website and marketing;

• administer promotions or loyalty programmes;

• send marketing communications where you have subscribed or where otherwise permitted by law; and

• meet our legal, accounting and regulatory obligations.

If information is required to process an order and you choose not to provide it, we may not be able to complete your purchase or provide the requested service.

Marketing Communications

If you subscribe to Hark & Zander marketing, we may send you emails about products, offers, launches, skincare information and other Hark & Zander news.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at hello@harkandzander.com.

Unsubscribing from marketing will not prevent us from sending service communications that are necessary in relation to an order, account or enquiry.

Cookies and Website Analytics

Our website uses cookies and similar technologies to operate the site, remember preferences, understand website activity, improve customer experience and measure the effectiveness of our marketing.

Some cookies and similar technologies may be provided by third-party services we use, including e-commerce, analytics, advertising and social media providers.

Depending on your browser and available website settings, you may be able to restrict or disable certain cookies. Disabling cookies may affect some website functionality.

Advertising and Social Media

We may use advertising and analytics services to understand how customers interact with Hark & Zander and to measure or deliver advertising.

These services may use cookies, pixels or similar technologies and may collect information about your interaction with our website and advertisements.

Our website may also contain links to or features provided by social media platforms. Your interaction with those services is subject to the privacy policies and terms of the relevant provider.

Service Providers

We use trusted third-party providers to help us operate Hark & Zander.

These may include providers of:

• website hosting and e-commerce services;

• payment processing;

• order fulfilment and delivery;

• email and customer communications;

• website functionality and customer support;

• analytics;

• advertising and marketing;

• data storage and technology services; and

• professional services such as accounting or legal services.

We only disclose personal information where reasonably necessary for these providers to perform services for us or where otherwise permitted or required by law.

Some service providers may process or store personal information outside New Zealand. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with applicable privacy requirements.

Shopify

Our online store is hosted by Shopify, which provides the e-commerce platform we use to sell Hark & Zander products.

Shopify may process personal information in connection with your use of our store. Shopify's own privacy information explains how it handles personal information through its services.

Disclosure of Personal Information

In addition to our service providers, we may disclose personal information where:

• you have authorised us to do so;

• it is necessary to fulfil your order or provide a service you have requested;

• disclosure is required or permitted by law;

• it is necessary to prevent or investigate suspected fraud or unlawful activity; or

• it is reasonably necessary to protect the rights, property or safety of Hark & Zander, our customers or others.

We do not sell your personal information.

Keeping Your Information Secure

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting legal, tax, accounting and regulatory requirements.

When personal information is no longer required, we take reasonable steps to securely delete or anonymise it where appropriate.

Accessing or Correcting Your Information

You have rights under the New Zealand Privacy Act 2020 to request access to personal information we hold about you and to ask us to correct it if you believe it is inaccurate.

To make an access or correction request, contact us at hello@harkandzander.com.

We may need to verify your identity before responding to a request.

If you are located outside New Zealand, you may also have rights under privacy laws applicable in your jurisdiction.

Australian Customers

Hark & Zander sells and ships products to customers in New Zealand and Australia.

Australian customers may have additional privacy rights where Australian privacy law applies. Nothing in this Privacy Policy is intended to limit rights that cannot lawfully be excluded.

Children

Our website and products are not directed at children and we do not knowingly collect personal information from children for marketing purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services or legal obligations.

The current version will be published on this page together with the date it was last updated.

Contact Us

If you have a question about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:

Hark & Zander Limited
New Zealand
hello@harkandzander.com

You can also find information about your privacy rights through the Office of the Privacy Commissioner New Zealand.