FAQs

Skin Care

Hark & Zander HempTonic Face Oil is easy to use. It can be used both as a cleanser and moisturiser, here’s how: 

Oil cleansing method

Place 5 drops of oil on your palms, gently massage into your face and neck. With a warm, damp cloth wipe away makeup in an upward, circular motion for freshly cleansed skin. Follow with toner and moisturise as below.

Oil moisturising method

Place 3 drops of oil on the tips of your fingers, dab onto the face and gently massage in an upward, circular motion. Use morning and night after cleansing and toning to nourish your skin. Our beautiful natural oil will soak itself in.

Check out the full Hark & Zander Method 

Hark & Zander HempTonic Face Oil is perfect for all skin types. It can seem counterintuitive to add oil to oily skin but there’s a scientifically proven reason why it works so well. Get the full story from our blog. 

Hark & Zander HempTonic Face Oil is 100% natural. We don’t add a single synthetic ingredient to preserve it which means no nasties go on your skin. This in turn means the shelf life for HempTonic Face Oil is three years from production. 

Once opened, HempTonic Face Oil will last for three to six months. But we think you’ll love it so much as your primary skincare solution that you’ll go through it much faster. If you use it morning and night as your cleanser and moisturiser, you’ll be replenishing your supply monthly. 

We hope to launch a points system for those who replenish their stock regularly so sign up to our H&Z Newsletter and you’ll be the first to know when we offer it, plus you’ll get 10% off your first purchase .

Thanks for asking! At Hark & Zander we are dedicated to providing skincare made from nature’s best. We like to say
“Sourced from Nature, Proven by Science." We are proud of our superstar natural ingredients for a whole array of different reasons and then we blend them together in ways where they enhance each other. We give you the full low-down on each of these ingredients and how the benefit your skin, over on our ingredients page.  

shipping & delivery

Good news! We deliver everywhere in New Zealand (even to PO Boxes) and to Australian street addresses. We dispatch orders every weekday from our hub in Kingsland, Auckland. 

For our NZ customers:
The courier indicated timeframes for delivery mean you’ll have your hands on your Hark & Zander product within 2-5 days depending on where you’re located. You can track your Hark & Zander order directly with the courier company via the link sent to you when you
ordered. 

For our Australian customers: 
We dispatch orders every weekday and send your H&Z via airfreight. How long this then takes to reach you is in the hands of Australian customs and postal service so unfortunately we can’t provide timeframes for delivery as these have varied substantially in our experience. You can track your Hark & Zander order directly with the courier company via the link sent to you when you ordered. 

Of course, for all orders there may be delays over public holidays, strikes, lockdowns and the like, but if you’re unsure, please do get in touch with us at hello@harkandzander.com 

Because we are conscious of not creating extra waste, your order will arrive in its beautiful (adhesive free, sustainably sourced) box in a home compostable bag or a brown recyclable box.

Check out all our shipping details and rates

Yes! Within New Zealand, we can deliver to PO Box addresses via Courier Post. Check out our rates on our shipping page. 

Hark and Zander commitment

Yes! We want you to buy with confidence and be satisfied with your Hark & Zander purchase. We are so confident you'll love your H&Z that if you're unhappy with your order we'll give you a 100% refund for a full 30 days after purchase.

There are a few things to note:

-Email us first at hello@harkandzander.com and send us some before and after photos so we can understand your concerns.

-Yes, the full refund also includes the cost of shipping the product to you. Shipping the item back to us in Auckland is your responsibility.

-One refund per product.

We genuinely want to know if things go wrong, so please tell us so we can do our best to fix it.

For the steps to returning your item check out our Returns policy. 

Yes! We have gone to great lengths to ensure our environmental footprint is as small as we can make it. 

a. Product containers

We use glass and aluminium wherever possible to avoid all the plastic we possibly can. If you live in an area that sorts its glass, the blue glass gets recycled with the green. On the rare occasion if we have had to use plastic because there hasn’t been a viable alternative we make sure it can be recycled and only use one sort of plastic (no mixed plastics) to help with this. We’ve even gone so far as to ensure the label is made from natural fibres consciously avoiding synthetic, non-biodegradable, (cheaper) options.

b. Product boxes

We have created our beautiful boxes with FSC certified sustainably sourced carboard that is 100% recyclable. We have even gone so far as to insist on an adhesive-free box to make recycling easier. We affectionately call it our origami box and we love it!

c. Delivery retail boxes

This part of the process is invisible to end customers. When products are bottled and boxed they are usually shrink wrapped in a generous amount of plastic to make them ready for dispatch. We sourced a different solution and chose to pack our Hark & Zander products in brown shipping boxes instead. 

d. Courier satchels

We only use 100% recyclable or home compostable bags.

Our commitment to sustainability extends beyond just the packaging. We are also fully NZ owned and operated, we are committed to supporting other local businesses, we use 100% natural ingredients, and we are cruelty free.

Why not check out our full sustainability story. 

HempTonic Face Oil will sooth, replenish and restore your skin. It is made for all skin types and here’s why:

a. It won’t clog your pores as the ingredients in the face oil are low on the Comedogenic Scale. Our biggest ingredient is, of course, hempseed oil which is a 0 out of 4 on the Comedogenic Scale placing in it the lowest (best) category for the skin. In comparison, coconut oil is a 4 and is therefore more likely to clog your pores.

b. Each ingredient has been carefully selected to rejuvenate skin while protecting sensitive and blemish-prone skin. It’s the blend of ingredients that make HempTonic truly sublime for your skin.

c. It’s made with calming ingredients to sooth the skin and reduce redness.

d. It’s packed with antioxidants, fatty acids - omega-3, -6 and -9 and vitamins like E & C.

e. Squalane was added for its anti-aging benefits and to detoxify the skin. It’s a lipid we produce naturally but our production of it reduces with age - this is your booster!

f. Our ingredients are 100% naturally sourced and scientifically proven. We don't use fillers or artificial fragrances, colours or preservatives... NO NASTIES HERE!

Why not check out our ingredients to get the full story on all the goodness in each drop.

Got Questions?

If you have any questions we haven’t answered above we would love to hear them! Please send us your questions and we’ll stop blending our oils for our up and coming products and get back to you straight away!

You can reach us at hello@harkandzander.com…we’d love to hear from you.